I would like to know if the following is even possible. I did a lot of research and couldn’t find anything useful.
I recently got a request from a customer (don’t use ring group but use a queue, only 1 agent, 1 SIP phone, 1 IPBX with Asterisk embedded, 1 SIP trunk with 1 phone number and 4 simultaneous calls max). He would like to setup a queue to ring busy members (he is the only agent in the queue) and that he can have up to 4 calls on a single phone extension.
I noticed the following:
Call 1 --> Ext 1000
Call 2 --> Ext 1000
Call 3 --> Will sit in the queue until one of the previous calls is hanged up
Call 4 --> Will sit in the queue until one of the previous calls is hanged up
I would like all 4 calls to go to Ext 1000, but it seems when the call comes from a queue, it can only connect an extension 2 times.
Is there a way to tell Asterisk to send up to 4 queue calls to one and the same extension?