I have created a queue with only one member so you don’t miss calls. This member use a Cisco SPA504G with 4 lines and the extension has call-limit=10. The member receives up to 2 simultaneous calls but when the third one enters, he stays in the queue without ringing until one of those two hangs up. How can I make the extension receive up to 4 simultaneous calls?
I think we need to see you configuration. Asterisk doesn’t have a concept of a line, and if you definea number of peers that are logically part of a trunk, Asterisk will not rcognize that they are realted to each other.
To understand me, the spa504G phone allows up to 4 simultaneous calls, I have it configured with the extension 4997 that appears in the queue configuration. When I call the queue, only two simultaneous calls appear on the phone, however if I dial the extension I can make the 4 calls and they appear correctly. In the queue I have no call limit so it seems weird … it’s as if the queue where limited two calls per agent.