Is there any way to view soft key presses in logs

We have someone who insists she is pressing the buttons correctly, but seems to be getting the phones really messed up. I can view Master.csv logs and see the calls, but I can’t find a way (besides standing there and watching her) to see what keys she is pressing…the phone is a polycom 650. Any help would be greatly appreciated.

You can activate the full log in your logger.conf file.

Then you can search in the full log if the extension dial a wrong extension, usualy asterisk report like:

“Call from ‘120’ to extension ‘018003’ rejected because extension not found in context ‘ext’.”

Or activate the dtmf log to debug the dtmf sends.