We have someone who insists she is pressing the buttons correctly, but seems to be getting the phones really messed up. I can view Master.csv logs and see the calls, but I can’t find a way (besides standing there and watching her) to see what keys she is pressing…the phone is a polycom 650. Any help would be greatly appreciated.
You can activate the full log in your logger.conf file.
Then you can search in the full log if the extension dial a wrong extension, usualy asterisk report like:
“Call from ‘120’ to extension ‘018003’ rejected because extension not found in context ‘ext’.”
Or activate the dtmf log to debug the dtmf sends.