Here I am rephrasing my previous question to be able to gather some input from you guys,
I am considering to replace a 60 port (2 E1) and 32 analog extensions call center with an Asterisk,
The application get’s peak demand traffic at some times (it is a radio station), so after a radio anouncement it may receive the 60 calls in a few seconds
Am I out of my mind to be considering Asterisk???
Would you do that, if you were me?
I really want to integrate all of asterisk advantages, for example IAX integration with other servers, softphone use, etc.
but need to provide a basic functionality which the current system already has:
for example, call logging, (recording of all calls)
Call monitoring (supervisor listening on some calls)
Ageng Advising (supervisor talking to the agent without the external peer listening)
Any one done this or something similar?
let me know your thoughts anyone