I am desiging an asterisk system to be used in an outbound call center. Initially there will be 80-90 agents, with plans to grow to 120 agents.
All of our agents are in the same building, and the plan is to use a softphone (SJPhone?).
Is it realistic to expect a single server, Dell PowerEdge 1800 Dual Xeon (dual-core) 3.0GHz and 4GB ram with the TE411P to handle up to 96 users? (24*4 T1’s). The TE411P is new from Digium, just arrived Friday, so it should have the latest firmware.
The OS is CentOS 4.2.
I am also wondering if I should use the x86_64 or i686 builds…I have not found a suitable way to stress test this.
Any suggestions as far as codecs, etc would be helpful. What scares me is that we plan on 90-95% utilization of our T1 lines.
I appreciate any and all help.