Insert a "pause" between a phone call and the next in queue

Good morning everyone.
I’d like to know if there’s a way to insert a 5-seconds pause between one phone call and the next, in particular I would like to program Asterisk to wait 5 seconds at least from the moment I put down the receiver to when the phone rings again for the next call in the queue. Currently Asterisk connects the next phone call in the queue immediately after. the previous one ended.

Could anyone guide me to set up this simple functionality?

Many thanks in advance.



in queues.conf solve your problem?

Hello, thanks for the help. What is the difference between wrapuptime in queues.conf and the same one in agents.conf ?

Probably none, but you can uses queues without an agent pool. I’ve never used agents.conf myself.

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