[HELP] How to enable Agent to hangup without logging out


#1

Hello,

I’m using the agentlogin fonction to emulate followme. My problem is, when a agent log in, he hear musiconhold and he MUST NOT hangup the phone or is agent will be logged out.

What I would like, the agent login the hangup. So if there’s a call for this agent, the phone will ring.

Also would like to put an automatic agent log out after maybe 8 hours.

Anyone one could help ?


#2

I found the way to do it, using the AgentCallBackLogin function