I have aproblem with inbound call:
Agent login via AgentLogin app. When a call connected to an agent. If press hold on Softphone Eyebeam, after 30 seconds a call auto hangup and agent logout automatically.
Please let me know a solution for my issue.
Set the eyebeam so as not to suppress both RTP and RTCP when on hold, or change the timeouts for these to be ridiculously high.
I don’t see this has anything to do with the use of the agent feature.
Other possibilities are that the softphone has broken handling of re-invites, so try turning off directmedia, sendrpid, and any session timers.
Finally this can happen if there is a NAT misconfiguration that results in a bad Contact header being sent and the final ACK never arriving from the phone.
Generally you will need detailed logging to separate out the possible causes.
Dir Mr david551,
I followed your instruction below and my issue is fixed.
Thank for your support!