I have never really needed to work on a project dealing with agents and queues. I am currently building a new server on 1.4.1 and I can log an agent into a queue with no problem. I have too things that i would like to change.
1st. Can i turn off the on hold music for the agent so they dont have to listen to that while waiting for a call?
2nd. Is there a way to keep the agent logged in once they hangup the phone? They get logged out when i hangup the phone.
i hate to sound dumb, i just never had a need to work with queues.