Agent login

Asterisk Asterisk Support
1

Hello All,

I have never really needed to work on a project dealing with agents and queues. I am currently building a new server on 1.4.1 and I can log an agent into a queue with no problem. I have too things that i would like to change.

1st. Can i turn off the on hold music for the agent so they dont have to listen to that while waiting for a call?

2nd. Is there a way to keep the agent logged in once they hangup the phone? They get logged out when i hangup the phone.

i hate to sound dumb, i just never had a need to work with queues.

thx

2

You would want to use AddQueueMember and RemoveQueueMember for this. Don’t use Agents as there are many issues with them. There should be plenty of mention of this out there.

3

yeah i thought maybe things cleared up in 1.4.1

thanks for your help.