[HELP] Asterisk ACD with an existing phone system?

Asterisk Asterisk General
1

Hi All,

Very new to Asterisk and phone systems. My question is is it possible to use asteriskā€™s acd features with an existing phone pbx? We have an ESI phone system and are trying to use their ACD software but it is less than stellar :frowning: Is it possible to have an existing pbx like ESI answer the phone and then route the call to asterisk IVR/ACD so that we can have more control over the customer experience.

Thanks,

Frank

2

In a one word answer yes.

in a few more words yes but does depend on interfaces etc

Ian

3

Hi lan,

Thanks for the answer. Can you point me towards some good books or web pages that might help me figure this out? I have searched the web a bit but with my lack of telephony skills it gets confusing, plus there is a lot of older information out their that is misleading.

Thanks,

Frank

4

The Asterisk book:

www.asteriskdocs.org

is the best published resource.

Cheers.