FreePBX noob try to configure Asterisk A20 phone with EPM

I am new to Asterisk and FreePBX, but follow directions pretty well. I was following the instructions at the following site

to conduct the initial setup of my PBX
PBX Firmware:12.7.5-1902-3.sng7
PBX Service Pack:

and made it as far as “Configuring a Phone Using EndPoint Manager (EPM)”, I purchased a desktop phone (model A20 from Asterisk) and also purchased the fully functional version of EPM. What I can not seem to locate is the correct EPM template for this phone set. When I conduct the “Network Scan” function from within EPM. The phone is identified as a Dignum brand, available templates only include “dignum_default” and model D40 - D80.

As you are working with FreePBX, maybe you should ask this question there…?

As the configuration of plain asterisk and FreePBX do differ.

thanks for the heads up. I thought that I read somewhere that Sangoma had purchased both FreePBX and Asterisk, hence that I was dealing with one company, one support community.

While Sangoma has purchased Digium the Asterisk and FreePBX projects are still separate, and the community resources are also separate.

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The Asterisk forum, although funded by Digium, is not providing one of DIgium’s support channels; it supporting the open source code that forms Asterisk.

I believe Digium/Sangoma do provide paid, commercial, support for the certified versions of Asterisk.


The A-series phones are not provisionable via Endpoint Manager. There are a couple of threads on the FreePBX community where this has been discussed previously.

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