I am using asterisk 1.8 version.
I have created a Web GUI using AMI and PHPAGI.
I have developed realtime event for the queue member. Its a dashboard that we can see all the status events of the agent who all are logged in.
right i can only display status like below :
Status - The numeric device state status of the queue member.
0 - AST_DEVICE_UNKNOWN 1 - AST_DEVICE_NOT_INUSE 2 - AST_DEVICE_INUSE 3 - AST_DEVICE_BUSY 4 - AST_DEVICE_INVALID 5 - AST_DEVICE_UNAVAILABLE 6 - AST_DEVICE_RINGING 7 - AST_DEVICE_RINGINUSE 8 - AST_DEVICE_ONHOLD
Like this i want to and additional feature if the agents are “on wrap up”
i have seen some link saying that below link :
Please help me out
Thanks in advance.