I just signed up to this forum, so I hope my topic is in the right place.
Now to get to the point; We want to have Asterisk running as our phoneserver, now we downloaded the Asterisk ISO, which comes along with asterBilling, FreePBX Administration, Voicemail & Recordings (ARI), Flash Operator Panel (FOP) and Asternic Call Center Stats.
Now our situation;
We have a small call center, that answers calls of customers to help them with their problems, etc. Besides that, we also have people that have their phones for internal calls, or maybe now and than have to talk to customers.
What we want is to have Dynamic Agents, so than where ever you are, you can log in to the phone and the AsterCRM. Now we have followed a tutorial, http://astercc.org/tips/2008/11/dynamic-agent-mode-with-asterisk-freepbx-and-astercrm.html, but we cant get it to work. Whenever we press *11 it says the telephone is not available, so we are not able to login. Another thing, which includes Dynamic Agents is; We have set up a queue, if someone calls us, the queue should pick a dynamic agent. (So, not adding the agents manual as static agents.)
Also, i’m not sure if this is the right way to create dynamic agents, since we have seen many different ways to create them. All of them with no success, so we are probably doing something wrong .
What we have now:
Couple of Extensions, just inserted names and numbers to it.
None IVR yet, but will be implemented shortly. (Just saying, if it makes any differents for Dynamic Agents.)
Asterisk : 1.4.22-4
Thanks in advance!