Currently we run on an asterisk 1.2. Few times, people asked me to do modification on our asterisk in order to have a call center. We have many agents defined into agents.conf file, and we got 3 queue defined into queues.conf file, each agents are member of three queue.
How can I do to enable the agent/1 to connect to the queue1 without being connected to others queue? Is it possible?
Dont forget its the weekend so you cant expect an answer straight away
But unless you havent fully explained what you have, If you want to be only in queue1 and not q2 and q3 just define that member in q1 in the queues.conf
So I will explain. I have got many agents defined into agents.conf and as I explained in my first message all agents are members of each queue, because there will be turnover of staff. In short, one agent can log into one queue at a time. Currently, if one agent logged in, it will login into three queues.