I am setting up a call answering service. Essentially, my clients will set their phone number to forward to my number so any calls they receive during specific times will be forwarded to my business.
What I need, is a system where upon receiving the call, before answering the phone, I can see which client the call is meant for so that I can answer with the proper greeting.
My phone number: 111-111-1111
My customer’s (Dr. Smith) number: 222-222-2222
Someone calls 222-222-2222 which gets forwarded to me (111-111-1111). On my softphone, when the phone rings, it says “Call coming in for 222-222-2222” and I can answer the phone “Hi, Dr. Smith’s office”
Can you please confirm if this is possible with asterisk?
Also, I assume this will require a special softphone that can receive this custom info from asterisk (example: “call is meant for Client A”). Any suggestions on a softphone that can do this?