Direction to Ext when reaching voicemail

Asterisk Asterisk Support
1

Hi Experts,

When calling to an extension and reaching to voicemail we want an option to press 0 and that instead of voicemail it will transfer the call to receptionist extension.

How can i configure that?

Thanks in advanced to any help!

2

This is an option in voicemail.conf. It’s the “operator” option:

; operator=yes      ; Allow sender to hit 0 before/after/during leaving a voicemail to
                    ; reach an operator.  This option REQUIRES an 'o' extension in the
                    ; same context (or in exitcontext, if set), as that is where the
                    ; 0 key will send you.  [OFF by default]