I have a customer that has a voice mail system hosted on asterisk. I have set the operator = yes option for the voice mail accounts and the customer is wanting to have the option for once when people hit an extension’s voice mail to dial 0 to hit back to the operator.
I am relatively new to asterisk and this was set up before I arrived. It apparently only just recently stopped working or they just recently noticed that it no longer works, I am betting on they just recently noticed it.
I have done some reading and I know I need to have the operator option enabled for the voice mail extensions, and that I am supposed to have an extension defined as “o” in my extensions.conf. My question is how can I tell what my current “o” extension is and how can I changed that to say extension 8005 or something along those lines?
Right now when I am hitting “0” while the attendant is giving me the voice mail greeting it tells me to hold on while they try to transfer my call and then it proceeds to tell me that the extension does not exist, so I am assuming it is merely pointed to the wrong extension, one that no longer exists, or that it has never been fully set up.
Any help in pointing me in the right direction would be greatly appreciated.