We are having a problem when agents received a direct call, agent is presence is not changing to busy.
What we are trying to achive is that if agents in queue are being directly called or calling someone change state in queue.
For example Agent 20795 is receiving a call (direct call)
888804 has 0 calls (max unlimited) in 'rrordered' strategy (1s holdtime, 1080s talktime), W:0, C:1, A:3, SL:100.0% within 60s Members: Local/20793@from-queue/n (ringinuse enabled) (dynamic) (Not in use) has taken 1 calls (last was 1146 secs ago) No Callers
Then someone calls to queue and we have joinempty=penalty,paused,invalid,unavailable,inuse,ringing, the caller is added to queue instead of sending it to failover.
Agents are added to queue with using Asternet, we have detected that if the agent joins to queue using misc destination the caller is directly going to failover destination.
 announce-frequency=0 announce-holdtime=no announce-frequency=0 announce-holdtime=no announce-position=no autofill=no autopause=no autopausebusy=no autopausedelay=0 autopauseunavail=no eventmemberstatus=no eventwhencalled=no joinempty=penalty,paused,invalid,unavailable,inuse,ringing leavewhenempty=yes maxlen=0 memberdelay=0 music=moh-to-redes penaltymemberslimit=0 periodic-announce-frequency=0 queue-callswaiting=silence/1 queue-thereare=silence/1 queue-youarenext=silence/1 reportholdtime=no retry=3 ringinuse=yes servicelevel=60 setinterfacevar=yes strategy=rrordered timeout=27 timeoutpriority=app timeoutrestart=no weight=0 wrapuptime=0