Problem With Presence State of the Queue Agents

Asterisk Asterisk Support
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Hello Everyone,

This is my first post and I really want to say thanks to everyone for coming together and helping each other.

I have a problem with queues with presence state of the agents in asterisk 15.6.2 and 13.23.1. Whenever an agent puts a caller on hold for long duration ( I have found out that above 15 minutes) agents presence state gets changed from Hold to Not In Use in queue show.
I have also personally found out that the moment agent puts call on hold he start to get another call even though ringinuse is set no.

I am using freepbx but I am using realtime queues and realtime sip peers in MySQL. This is the only problem I am facing.

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is there anyone can help me?

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Is it happening at exactly the same time every time (or close to)? Or for example does it sometimes happen at 15 min, then other times 20 minutes?

I would suggest increasing the Asterisk debug logging level and seeing if anything with regards to device state change shows up that might point you in a direction.

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