Digital Receptionist Hangs up!?!?


#1

I have a strange problem…

I have set up my digital receptionist…

I have 10 extensions…

I have 3 Menu Options…

Here is what happens:

Call in > Asistant Picks Up > Cannot choose options!! > Asistant Hangs up!

I delete the dig. assistant, set it back up…works for one call…

Then I try another call…it does not recognize my phones pressing buttons…

Any Ideas?

I am a real n00b…I dont know too much of the CLI and AMP seems to drop my polycom phones whenever I use it… (figured out that I have to copy the CLI entries before I add any new extentions then put them back).

Thanks for any help!!


#2

I am still looking for a resolution…

My digital receptionist will not allow me to press any extentions or menu’s…

Aggrevating… Let me know if anyone knows anything.


#3

I had a similar problem, and I stumbled across a solution for it. I’m using a grandstream IP phone, and I just thought I’d change the ‘Send DTMF’ setting to see if it would help. The default for the phone was set to ‘In Audio’, and I changed it to ‘Via RTP’.

That seemed to help for me.


#4

thanks for the reply,

what do you do about cell phones and POTS lines dialing INTO my pbx? If I dial from one of the phones in the office, it works fine…its outside coming in calls that is not getting to push any options…

Thanks again for the help.


#5

Hi everyone

I have the same problem. From the inside (7777) all the options and extensions works well but from POTS none! It’s like dialing nothing.

Any help will be really appreciate

Thank’s


#6

Nick,

I have not recieved any information on how to fix this yet.

Please let me know if you find any information. Thanks!


#7

I havent used @home or amp

but you can do this with the background command background

voip-info.org/wiki/index.php … Background


#8

I had the same problem and thought it may have been the short DTMF tones from my cellphone, but I experienced the same problem when calling from a land line.

To resolve the problem, I added port forwarding to my router for port 4569 (UDP) to allow IAX through to the Asterisk server behind the NAT. After I did that, all the keypresses were activated in the digital receptionist.

Hope that helps.


#9

I am having the same problem with my incoming Vonage Softphone line.
Outgoing works great, but Incoming hangs up soon as I press a key.

On my Zap channels everything works great in and out.


#10

Some lines want DTMF to be sent using RFC2833 (this is only way to send DTMF from GSM), the only way to sent DTMF from analog land line - inband


#11

Is there a single DTMF setting which would worrk for GSM or landlines?


#12

Not sure - I read something about new versions of Asterisk which could accept different kinds of DTMFs - independant of settings - but I haven’t tested this.
More important - I am speaking about land lines in Bulgaria.
I don’t know if this situation is same in other countries.