I’m testing out my brand new Asterisk system (hosted at SynapseGlobal) and have seen a variety of strange, intermittent problems with calls between extensions. They seem to happen randomly.
- Calls to a free extension go straight to voicemail with the message that the extension is unavailable
- Calls may take more than 20 seconds before ringing starts.
- In the FreePBX display panel, the extensions sometimes are grayed out. This usually corresponds to their seeming “unavailable,” but has nothing to do with the actual status of the phone.
We have one hardware phone, 4 3CX softphones on Windows and 1 3CX softphone on my android smartphone. The problem happens with all the softphones- possibly with the real phone as well, but I’m not sure. I’ve checked this in the office and at home and with my Android on Wifi and Cellular. Behavior is consistently random in all cases.
Any guidance appreciated.