Checking voice mail remotely?


#1

how do you check your voicemail remotely with Asterisk@Home 1.3? Or should I ask can you check remotely? We normally set up systems so the last trunk is the backdoor to the voicemail just for this purpose.


#2

i’m not really familiar with *@home… if you have an extra DID, the easiest thing would be to set one to route to your voicemailbox. alternatively, you could simply set things up so that dialing a # would reroute you there on your regular DID.

i’m a little fuzzy on exactly what you’d add to your extensions.conf in order to make this happen, but i know it can be done.


#3

[quote=“derek”]
i’m a little fuzzy on exactly what you’d add to your extensions.conf in order to make this happen, but i know it can be done.[/quote]

    exten => 500,1,VoiceMailMain()

Dialing ext. 500 at the main IVR prompt drops the outside caller into the VM system.


#4

I was able to access the comedian voicemail by dialing *98 and entered a mailbox number and password but for whatever reason it keeps saying password incorrect. I can log into comedian web with the extenion and password and it works perfectly (i.e. ext 100 password 100).

Thanks.


#5

Not sure if this was over kill, but i pointed a DID to a queue in @home, and simply had the queue dial *98 each time a call entered it.
Seems to be working pretty good.


#6

Ok, everything seems good now. I had to make a modification to my grandstream device…

Send DTMF: in-audio via RTP (RFC2833) via SIP INFO

I changed it from in-audio to via RTP (RFC2833)

Once I made those changes I was able to dial *98 and get into my voicemail with no problems.


#7

Good to hear that you solved it. For future reference, should anybody ever have this problem and find this page, there is no need to use a queue to access Voicemail main. A@H configuration is a little different then plain vanilla Asterisk, but in Asterisk you can configure an extension that goes straight to Voicemail main. Something like:

exten => *98,1,VoicemailMain(${CALLERIDNUM})
exten => *98,2,Hangup