We have several clients that have come from Key-systems and we have been told that calls cannot be tracked to their conclusion if “PARK” is used. There seems to be more traceability if a call is transferred but the call ends with someone using PARK instead.
The issue is that these customer must use PARK as they do not know the location of the person who should pick the call up. So a call comes in, a page is made and then call placed on PARK. The appropriate person (who may or may not be parts of a group, then picks up the call.
Now from an auditing and control perspective this call is now ended by the PARK action.
Has anyone else experienced this issue and is there a known resolution???
Thanks for your help . Don