Parked call and call tracking

To be able to properly monitor call activity, the handling of a PARKED call is extremely important. At the present time it appears that a Parked call is considered by the tracking algorithm as completed … when in fact many times it is only started.

As a result the reporting of call activity is erroneous to say the least and can be totally misleading.

It is my understanding that this is a well known issue within the Asterisk group for sometime, and that there is no know workaround or future fix planned.

This issue is like running a car with no gauges … can anyone help with this possible solutions to this critical shortcoming.

The beauty of open source is that if you find something you’d like to change, you, or anyone else, can. :smile: