Call Center setup

Asterisk Asterisk Support
1

Hi Everyone,

We are going to setup a small call center with 15 agents for couple of countries.

lets say we are at country A and our users would be calling from country B C D

What is the best to utilise Asterisk?

I am thinking to purchase Switchvox and Install it at Country A as the IVR and country B C and D using local telco IDD call forward. The problem with this setup is super high cost on the IDD call forwarding if the volume is high.

May i know what is the good approach for this? We are hoping to have a clear voice and at the same time same some money.

Thanks Much!

2

Have you tried asterisk Queues and Agent login? they are the solution to your problem.

3

my main concern is expensive call forwarding to Country A and or poor internet quality.

I googled and found this company tollfreeforwarding.com

Anyone uses them before?

4

Why if you connect the sites via VPN tunnels and interconnect the Asterisk boxes via SIP Trunks. This way you would get free calls between the PBX-es.