I am trying to use Holdtime to make some dynamic queue decisions on weighting. The issue is, even if I have calls in queue for 120 seconds, Holdtime always reports 0 for that queue. Anyone see this working properly and am I missing something?
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Wed Mar 26 13:02:04 -0700 2008 MSG 7949: finished (type=action)
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: Event: QueueParams
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: Queue: default
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: Max: 0
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: Calls: 2
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: Holdtime: 0
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: Completed: 0
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: Abandoned: 0
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: ServiceLevel: 0
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: ServicelevelPerf: 0.0
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: Weight: 0
Wed Mar 26 13:02:04 -0700 2008 RECV 7950: ActionID: 1206561724.1841