Queue Log CompleteAgent/CompleteCaller not reported

[fdervishi]

Hello,

Using the realtime configuration for queue_log we are having some issues with reporting the HoldTime for queue calls.

Studying the CONNECT,COMPLETEAGENT or COMPLETE CALLER:

time	callid	queuename	agent	event	data1	data2	data3	data4	data5
2023-05-16 15:27:40.9797550	1684243660.1338	Proof Fr	NONE	ENTERQUEUE	7	6001	1
2023-05-16 15:27:44.0572830	1684243660.1338	Proof Fr	Flamur Dervishi	CONNECT	4	1684243660.1342	3
2023-05-16 15:28:08.3812350	1684243660.1338	Proof Fr	Flamur Dervishi	COMPLETEAGENT	4	24	1

It looks like the CONNECT,COMPLETEAGENT or COMPLETE CALLER event always report the initial WaitTime before the caller being connected to the member, represented in the table as data1 column. When in fact by reading the documentation of the queue log event it should report the HoldTime. So to summarize the Hold time that may occur during the call is ignored.

Is this a known behaviour or a bug?

Is there a way to get the total HoldTime ?

[TheMark]

hi
witch version are you using ?

[fdervishi]

We are on version 16.27.0

[TheMark]

Hi
I’ll recoment that you update to a newer version
and then retest
https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions

[jcolp]

@TheMark Are you stealing my often used “upgrade to a newer version” response?

[fdervishi]

Just tried the same test on version: 20.2.1:

time	callid	queuename	agent	event	data1	data2	data3	data4	data5
2023-05-17 14:50:43.4432720	1684327840.12	Proof Fr	NONE	ENTERQUEUE	7	6001	1
2023-05-17 14:50:45.7259170	1684327840.12	Proof Fr	Flamur Dervishi	CONNECT	2	1684327843.13	2
2023-05-17 14:51:06.2304090	1684327840.12	Proof Fr	Flamur Dervishi	COMPLETECALLER	2	21	1

As you can see CONNECT and COMPLETECALLER still show the same time value: 2, when the duration is: 21 and during this duration most of the time during the test call, the call was being held.