Using the realtime configuration for
queue_log we are having some issues with reporting the
HoldTime for queue calls.
|2023-05-16 15:27:40.9797550||1684243660.1338||Proof Fr||NONE||ENTERQUEUE||7||6001||1|
|2023-05-16 15:27:44.0572830||1684243660.1338||Proof Fr||Flamur Dervishi||CONNECT||4||1684243660.1342||3|
|2023-05-16 15:28:08.3812350||1684243660.1338||Proof Fr||Flamur Dervishi||COMPLETEAGENT||4||24||1|
It looks like the
COMPLETE CALLER event always report the initial
WaitTime before the caller being connected to the member, represented in the table as
data1 column. When in fact by reading the documentation of the queue log event it should report the
HoldTime. So to summarize the Hold time that may occur during the call is ignored.
Is this a known behaviour or a bug?
Is there a way to get the total