Good day Forum,
I am hoping you could point me into the right direction.
I need to assist in a project to integrate asterisk with a custom CRM.
Which resources do I need to look at?
I have never worked with API’s before.
The functions they need is to be able to see who is calling and link the number to a client on the crm, they need to be able to make notes on crm side, record the call, and pickup the call from the CRM.
I would recommend creating an AMI listener that is watching for events from your PBX.
Thanks,
Where can I find any guides on doing that?
The wiki has links[1] to some information on AMI, including frameworks. Otherwise what exactly are you wanting from a guide?
[1] https://wiki.asterisk.org/wiki/pages/viewpage.action?pageId=4817239
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