Integration to CRM

Asterisk Asterisk General
1

hello everyone. i would like to get all inbound calls to a certain extension eg 800.
then this will get to CRM to pop up customer’s file. could someone tell me how to talk to asterisk from CRM?
i have opened the /etc/asterisk/manager.conf:
[CRM]
secret = ******
deny = 0.0.0.0/0.0.0.0
permit = 192.168.1.0/255.255.255.0
read = call
write = call

where does it store the call so i could talk to asterisk from crm?

2

Use AMI- Asterisk Manager Interface.
wiki.asterisk.org/wiki/display/ … TCP+IP+API

–Satish Barot

3

thanks a lot for the reply. since i am kinda noobie to that area may i have some examples how to?
is there a howto guide?

4

For the general principles: asteriskdocs.org/en/3rd_Edit … k-AMI.html

For the specifics you will require general programming skills.