Integrate Asterisk with CRM

Asterisk Asterisk Integration
1

Hi,

I’m looking to integrate Asterisk with our own CRM software. I need to send caller ID and calls status include answered channel to CRM.
Any advice please

Regards
Sathees

2

Hello,
you can use AMI or ARI to get any state.
for AMI, there is a java library to use it.

3

The information you need it is avaible on the variables ${CALLERID(num)} and ${DIALSTATUS} , ${CHANNEL} , once you have suh information you can send that information in a postback using curl to your CRM

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