Integrate Asterisk with CRM


#1

Hi,

I’m looking to integrate Asterisk with our own CRM software. I need to send caller ID and calls status include answered channel to CRM.
Any advice please

Regards
Sathees


#2

Hello,
you can use AMI or ARI to get any state.
for AMI, there is a java library to use it.


#3

The information you need it is avaible on the variables ${CALLERID(num)} and ${DIALSTATUS} , ${CHANNEL} , once you have suh information you can send that information in a postback using curl to your CRM