Integrate Asterisk with CRM

Asterisk Asterisk Integration
1

Hi,

I’m looking to integrate Asterisk with our own CRM software. I need to send caller ID and calls status include answered channel to CRM.
Any advice please

Regards
Sathees

2

Hello,
you can use AMI or ARI to get any state.
for AMI, there is a java library to use it.

3

The information you need it is avaible on the variables ${CALLERID(num)} and ${DIALSTATUS} , ${CHANNEL} , once you have suh information you can send that information in a postback using curl to your CRM

4

Asterisk provides several ways to integrate with your CRM depending on your requirements.

We typically use:

  • AMI (Asterisk Manager Interface) for real-time events (ringing, answered, hangup, bridge, queue events, etc.)

  • ARI (Asterisk REST Interface) for advanced call control and custom applications.

  • Dialplan AGI if you need to send caller information to your CRM before or during the call.

  • CDR for storing detailed call records after the call ends.

    We can send your CRM:

  • Caller ID (CLI)

  • Called number

  • Call direction (Inbound/Outbound)

  • Call status (Ringing, Answered, Busy, No Answer, Failed)

  • Answered channel/agent extension

  • Queue name

  • Call duration and billable time

  • Recording URL (if enabled)

  • Unique Call ID

  • Hangup cause

We have experience building custom Asterisk/VICIdial integrations with CRMs using REST APIs

If you can share:

  1. Which version of Asterisk you’re using,
  2. Whether your CRM exposes REST APIs,
  3. Whether this is inbound, outbound, or both,

I’d be happy to suggest the best integration approach.