hi all,
in my asterisk call center developed using “Asterisk 18.24.3”
i was created multiple queues as bellow
setinterfacevar=yes
setqueuevar=yes
musicclass=mohone
strategy=rrmemory
joinempty=yes
leavewhenempty=no
ringinuse=no
monitor-format=wav
and SIP user as bellow
type=friend
context=internal
host=dynamic
nat=force_rport,comedia
dtmfmode=auto
disallow=all
allow=ulaw
allow=alaw
allow=g722
allow=gsm
secret=123#
allow=gsm
When I use “call-limit=2” the agent cannot transfer the call
anyway, Sometimes the agent receives multiple calls at the same time.
How can I fix this?