We have an operator that is using a SIP phone that can handle multiple channels. We have created a queue so that she only have to attend to one call at a time. She must also be able to transfer calls.
I have set the following settings in the sip.conf file
[bulelwa] type=friend username=bulelwa secret=1234 host=dynamic context=molweni-channelbank disallow=all allow=alaw host=10.0.0.111 callerid="Bulelwa Matjene"<1001> callgroup=1 pickupgroup=1 call-limit=5 busy-limit=1
To my understanding this should send a busy signal to someone that is calling her if she is already busy with a call, but still allow her to make up to 5 simultaneous outbound phone calls.
Yet, call calls come through as if Asterisk is ignoring the busy-limit. When I set the call-limit=1 it works, but then she can not transfer calls.