Agents with Penalty Queue Rules

[benphone]

hi to all
If i use queue rules it changes only after the first Agent timeout
if i set a queue rule at 0,2 it takes affect just after finishing agent time out
is there a way to make it work at start like this i could have 1 queue for sales and support .
and for sales prior setting queue rule 1 to ring first sale agent and for support prior setting queue rule 2 to give the support agent priority

[david551]

This appears to be a continuation of Queue - Specific Priority

I already provided the answer in my initial reply to that thread.

[benphone]

thank you David
was thinking only of the queue rules but forgot i could also set the min max { QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY}before as i could set it in queue {well i was thinking from the gui stand point }