Queue - Specific Priority

Asterisk Asterisk Support
1

Hello,

I have a queue with the following agents:

member => SIP/130
member => SIP/132,1
member => SIP/134,2
member => SIP/135,3

All members here are configured with different priorities, first will ring ext 130, then 132,134, and last 135. I just wonder is there any way to call the queue application to ring extension with a specific priority? For example, how can I call the queue application to ring all extensions with priority 2 (ext 134 in the example above)?

Thanks

2

These are penalties, not priorities, and you are ringing devices, not extensions.

You can limit the range of penalties used for a given call using QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY channel variables, as shown in the box in http://www.asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/ACD_id288932.html#ACD_id36004485

1 Like
3

queue rules
you need to set min and max penalty in the queue

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4

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