Opening up call to more agents with QUEUE_MAX_PENALTY

Asterisk Asterisk Support
1

I currently have three groups of agents with different priority levels.

I want to increase the MAX_PENALTY every 20 seconds to gradually include more agents but this doesn’t work.

When I execute Queue() the agents with penalty 10 start ringing.
When I increase MAX_PENALTY, the agents with penalty 10 keep ringing but agents with penalty 20 are not rung.
When I increase MAX_PENALTY again, the agents with penalty 10 keep ringing but agents with penalty 20 and 30 are not rung.

However, if I set the MIN_PENALTY, i can call the agents…

When I execute Queue() the agents with penalty 10 start ringing.
When I increase MIN_PENALTY to 11 and MAX_PENALTY to 20, the agents with penalty 10 stop ringing and the agents with penalty 20 start ringing.

I have tried to explicitly set MIN_PENALTY to 1 every time I set MAX_PENALTY but it doesn’t work.

Is this a bug maybe? :question:

2

Please…

Anyone have any ideas?

3

In 1.6, there is a configuration file, something like queue policies, that allows you to specify this sort of thing.

Changes made explicitly will not affect calls that are already in the queue.

4

Yeh, queuerules.conf… unfortunately it has exactly the same behavior! :frowning:

5

Seems that it’s still not possible even in latest builds of asterisk.
Does anybody have any ideas?