I apologize if this has been covered but I’m not quite sure what this feature would be called so am not sure how to research it.
Here’s my scenario:
Say someone calls in and tries to connect to an extension. The extension rings but the person does not pick up and the caller is about to be sent to voice mail. Before they reach the voice mail box I would like to give the option to my callers to dial another extension.
How would I go about doing that?