Voicemail password problem on sip/6000 only

Asterisk Asterisk Support
1

Hello All,
Looking to see if anyone has had a voicemail password problem with extension sip/6000. I have other extensions configured and can navigate comedian mail just fine. Sip/6000 is only one that I can’t establish a valid password for. Sip/6000 is my first extension in the range, All file configurations are the same between sip/6001 and sip/6000. Certain remarks in the users.conf file make me wonder if ext 6000 is locked in stone because it is the start of the extension range in my case…

I am dialing exten 8500 to access voicemail on extensions other than 6000 and they are OK.

For now possibly just a yes or no answer. I can furnish conf files if others of you are not having this problem…
Tnx,
Davemo

2

most probably you must have mis-configured something. check for duplicate for 6000 mailbox, maybe you have redefined it with other password somewhere?

3

Hello Georgy,
Thanks for the reply.
The files that I’m aware of are users.conf, voicemail.conf, and possibly sip.conf. I have reviewed each file and find nothing out of order. The voice response says the password is invalid. I have 6001 built as well and when comparing the data, the files are correctly built. Extension 6001 works fine. Are there more conf files than what I have show above??

I have also taken 6000 completely out of the box and verified that it has indeed been removed. When I go off hook on the IP phone I still get stutter dial tone.

I am in a testing mode and this is the second time this has happened. The first time I removed the 6000 extension and all the mail files I could find (VAR / MAIL / ROOT).

The fix was to reinstall ASTERISK, a radical move, which corrected the problem. I defined 6000 again, set the options, set the password, verified users.conf, updated voicemail.conf ,made 1 call to 6000 and let the call go to voicemail. I dialed 8500, input 6000 when asked for the extension, entered 1357(password) when asked for the password. I the received the password is invalid response and am now back to stutter dial tone.

Long story I know. but this is the story. Any Ideas??
Any help appreciated.
Davemo

4

Do you have context defined for mailbox 6000?

can you post your voicemail.conf, sip.conf, users.conf and extensions.conf files please?

5

Hello Georgy,
Here are the files. I am only forwarding part of extensions.conf. I am getting to this point ok

Extensions.conf

[default]
exten=s,1,goto(ring-all,s,1)
exten=8500,1,Voicemailmain
exten=8500,n,Hangup
exten=6000,1,dial(sip/6000,30,r)
exten=6000,2,voicemail(u6000)
exten=6000,102,voicemail(b6000)
exten=6001,1,dial(sip/6001,30,r)
exten=6001,2,voicemail(u6001)
exten=6001,102,voicemail(b6001)

users.conf

[6000]
callwaiting=yes
cid_number=6000
context=all-extensions-outbound
email=
fullname=6000
group=
hasagent=yes
hasdirectory=no
hasiax=no
hasmanager=no
hassip=yes
hasvoicemail=yes
host=dynamic
mailbox=6000
secret=
threewaycalling=yes
zapchan=
registeriax=no
registersip=yes
canreinvite=no
nat=no
dtmfmode=rfc2833
disallow=all
allow=ulaw,alaw,gsm,ilbc,speex,g726,adpcm,lpc10,g729
vmsecret=2468

users.conf Continued

[6001]

callwaiting=yes
cid_number=6001
context=all-extensions-outbound
email=
fullname=6001
group=
hasagent=no
hasdirectory=no
hasiax=no
hasmanager=no
hassip=yes
hasvoicemail=yes
host=dynamic
mailbox=6001
secret=
threewaycalling=yes
zapchan=
registeriax=no
registersip=yes
canreinvite=no
nat=no
dtmfmode=rfc2833
disallow=all
allow=ulaw,alaw,gsm,ilbc,speex,g726,adpcm,lpc10,g729
vmsecret=1357

Sip.conf

[6000]

type=friend
context=all-extensions-outbound
username=6000
callerid=6000
host=dynamic
defaultip=10.40.27.254
secret=2ez4u2c
nat=no
canreinvite=yes
dtmf=info
outgoinglimit=1
incominglimit=2
mailbox=6000
disallow=all
allow=alaw,ulaw

[6001]

type=friend
context=all-extensions-outbound
username=6001
callerid=6001
host=dynamic
defaultip=10.40.27.26
secret=2ez4u2c
nat=no
canreinvite=yes
dtmf=info
outgoinglimit=1
incominglimit=2
mailbox=6001
disallow=all
allow=alaw,ulaw

Voicemail.conf

[general]

format=wav49|gsm|wav
serveremail=asterisk
attach=no
skipms=3000
maxsilence=10
silencethreshold=128
maxlogins=3
emaildateformat=%A, %B %d, %Y at %r
sendvoicemail=yes
maxgreet=60
maxmessage=120
maxmsg=25
attachfmt=wav49
emailonly=no
envelope=no
minmessage=3
operator=no
review=yes
saycid=no
sayduration=no

[zonemesages]
eastern=America/New_York|‘vm-received’ Q ‘digits/at’ IMp
central=America/Chicago|‘vm-received’ Q ‘digits/at’ IMp
central24=America/Chicago|‘vm-received’ q ‘digits/at’ H N 'hours’
military=Zulu|‘vm-received’ q ‘digits/at’ H N ‘hours’ 'phonetic/z_p’
european=Europe/Copenhagen|‘vm-received’ a d b ‘digits/at’ HM

[default]

6000=2468,6000,root@localhost
6001=1357,6001,root@localhost

Keep in mind that exten 6001 in fine.
Tnx,
Davemo

6

Hi
Could you post the CLI output with verbose and debug set to 99, i also assume that its a typo when you say that the password you enter is 1357 and in the confs its 2468 ?

Ian

7

Hello Ian,
You have a sharp eye. It was a typo. my password is 2468 as shown in my mailing. I have had a setback with this problem. Now 6001 and 6000 cannot be accessed.

The conf files are the same.

The thing that is different is:

Today I was required to change IP addersses on both working extensions.

Exten was 6000 was 10.40.27.254
it is now 10.5.50.246

Exten 6001 was 10.40.27.26
it is now 10.5.50.245

I believe this is where the problem begins.
It’s as though when an extension has voicemail and needs to be reassigned or removed, the voice mail application still knows the old extension. To clarify: if these changes are made without calling out the voice mail first.

The messages are as follows:
Executing [8500all-extensions-outbound:1] Voicemailmain(“sip/6000-08210900”,"") in new stack
<sip/6000-08210900>PLaying ‘vm-login’ (language ‘en’
<sip/6000-08210900>Playing ‘vm-password’ (language-en’
Incorrect password ‘’ for user ‘6000’ (context = default)
<Sip/6000-08210900> PLaying ‘vm-incorrect-mailbox’ (language ‘en’
[aug 3 19:11:14] warning[3859]: app_voicemail.c:6161 vm_authentication: couldn’t read user name

The last item above occurred as I disconnected from the set.

THis message is the same for 6000 and 6001 only the extension numberd change.

Not sure what happened to 6001 today other that I was required to change IP. FYI, I changed the IP in sip.conf and requested reload chan_sip.so.

No other printout is delivered.
Any help is appreciated for all.
davemo

8

Hi

remove the defaultip entries, There is no real need for them.

Ian

9

Hello Ian,
I will remove defaultip Monday when I return to work. Box is presently 40 miles away. Tnx for assistance. I’ll post findings then.
davemo

10

Hello Ian,
I removed the defaultip from both 6000 and 6001 in SIP.CONf and requested restore chan_sip.so I had no change. Still have stutter dial tone and system does not recognize password. Any thoughts??

I have another problem that I will post in a while that is probably more urgent. Possibly you will recognize.
Tnx
davemo