Now that I received an OpenVox PCI card, I’m ready to try and set up a voice server with Asterisk.
We need the following features:
- When customers call in, they should hear a voice menu asking them which software they’re calling about
- Next, they should be able to leave a voice message to explain what their problem is
- Next, Asterisk should send an e-mail to an alias that includes all the people involved with the software
- Finally, anyone involved should be able to listen to the voice message and call the customer back.
I guess Asterisk can do all this easily. As for listening to voice mail, some of the people are off-site so I guess I should either set them up with SIP phones to let them connect to Asterisk through the Net, or have Asterisk save messages as WAV files and upload them to a web server so people can just click on the file to listen to the message.
Has someone done such project and could give me some tips?