This question has probably already been addressed and I feel like a total newb posting it but here goes:
I am in charge of deploying an Asterisk solution at my job and have pretty much everything sorted out. The two Cisco 7960 and one Polycom phone that we have can dial internal extensions, whether the extension is a physical phone or a soft-phone, without any problems. The three SIP phones ring when their extension is dialed from our outside line at the main menu.
The problem comes in when I attempt to dial an external line from either the Cisco or Polycom phone. I have the dialing rule setup such that one pattern matches _9NXXXXXX. - When I dial out from a soft-phone such as XLite the Asterisk server picks up the first available Zap channel and dials the number sans 9, however, when I attempt to dial out from either the Cisco or Polycom phones I get the “Reorder” tone.
I’ve been driving myself up a wall trying to find if I’m missing some configuration setting and having worked on many projects in the past I have a feeling it’s something right in front of my face.
Any help from the community would be greatly appreciated and any .conf files can be provided if needed.