We’re looking to implement a new phone system and was curious about the voice menu features. I know you can make a press 1 for this, press 2 for that menu, which is great. What I’m wondering is if the system has to hear a touch-tone sound or if the caller can say the word “one” or “two” to get to that menu option? We work with some handicapped people and this is an important feature to them.
Thanks for any info on this!!