Newbie Q: IVR and Asterix@Home


#1

Hi everyone,

I hope this newbie post is not too much of an affront to the posters here. I tried to read the forums and faqs first so as not to waste everyones time.

Here goes, just jump in with any answers or thoughts. Thanks!

IVR (Interactive Voice Response) - From what I gather, this is the right term for the feature of the “Menu System” that encompasses “Press 1 for voicemail …” "Press 2 for prerecorded instructions … " “Press 0 for a representative”. Is that what you call the menuing system? IVR? This is the feature I’m most interested in and it will help my research to get the terminology right.

How effective of a solution is Asterix to use it as a filter for home phone calls via Asterix@Home? Simply setting up a call screening system that says “Press 1 if you are a human who is not a telemarketer” whenever someone calls. Is there a name for that kind of screening? Are there turtorials for setting up such a stripped-down implementation of Asterix?

Thanks again everyone! Asterix is going to be huge when common folk realize what is possible!! It will be like MythTV or Freevo for your phone!!


#2

IVR = Short for interactive voice response. Yes this is the term good example on setup here

voip-info.org/tiki-index.php … s+IVR+menu


#3

[quote=“rusty”]IVR = Short for interactive voice response. Yes this is the term good example on setup here

voip-info.org/tiki-index.php … s+IVR+menu[/quote]

Thanks! Very helpful…

I’m thinking of ways to blackbox Asterix into a single device that can be slipstreamed into a phone line to filter telemarketing. And basically run itself for Grandmas and those who don’t want to get into editing .conf files and such.

Good info. Thanks for humoring me…


#4

[quote=“RentonSentinel”]Hi everyone,

I hope this newbie post is not too much of an affront to the posters here. I tried to read the forums and faqs first so as not to waste everyones time.

Here goes, just jump in with any answers or thoughts. Thanks!

IVR (Interactive Voice Response) - From what I gather, this is the right term for the feature of the “Menu System” that encompasses “Press 1 for voicemail …” "Press 2 for prerecorded instructions … " “Press 0 for a representative”. Is that what you call the menuing system? IVR? This is the feature I’m most interested in and it will help my research to get the terminology right.

How effective of a solution is Asterix to use it as a filter for home phone calls via Asterix@Home? Simply setting up a call screening system that says “Press 1 if you are a human who is not a telemarketer” whenever someone calls. Is there a name for that kind of screening? Are there turtorials for setting up such a stripped-down implementation of Asterix?

Thanks again everyone! Asterix is going to be huge when common folk realize what is possible!! It will be like MythTV or Freevo for your phone!![/quote]

Actually what you are referring to is most commonly known as an Automatic Attendant.

IVR Interactive Voice Response usually involves the connection of a database to the Voice Processing system in this case the asterisk pbx.

By using a voice menu and connecting an application that generates voice prompts on the asterisk pbx you can gather information on the asterisk pbx voice response side get matching information on a database and play it back ot the caller. An auto attendant does not do this.

Example , call your bank enter your account number and pin and you can hear your balance. This is an ivr application.

Call your bank and select option 1 for an agent or option 2 to call your local branch is an automatic attendant application.

So an ivr has several requirements, 1-Gather information, 2 look it up on a database, 3 play back corresponding information to a caller or act upon gathered data.

Luck