I’m currently using Vicidial with a SIP account configured on Eyebeam. The softphone works perfectly when connected through a VPN. However, when I disconnect the VPN and try to use it over a regular internet connection, the SIP registration fails and I can’t make or receive calls.
The error displayed on Eyebeam is: Registration Failed 408; Reqesut Timeout
What could be causing this issue? And how to fix this?
Vicidial VERSION: 2.14-938a
Asterisk Version: 13.29.2
It means it sent SIP traffic and got no response. This could be because you are using an IP address only reachable over the VPN.
On Friday 02 May 2025 at 09:31:49, mrahmedz via Asterisk Community wrote:
I’m currently using Vicidial with a SIP account configured on Eyebeam. The
softphone works perfectly when connected through a VPN. However, when I
disconnect the VPN and try to use it over a regular internet connection,
the SIP registration fails and I can’t make or receive calls. The error
displayed on Eyebeam is: Registration Failed 408; Reqesut TimeoutWhat could be causing this issue? And how to fix this?
My guess is that your connectivity provider is deliberately blocking SIP.
Antony.
–
Pavlov is in the pub enjoying a pint.
The barman rings for last orders, and Pavlov jumps up exclaiming “Damn! I
forgot to feed the dog!”
I previously used a SIP account from a provider directly in my softphone (e.g., MicroSIP or Eyebeam), and it worked fine without using a VPN. Now that I’ve set up my own Vicidial server and configured it with the same softphone, SIP only works when I’m connected through a VPN.
This confirms that my ISP is not blocking SIP or RTP ports, since the softphone worked without a VPN when connected directly to the SIP provider.