Im thinking of getting a business idea of mine off the ground and need some way to take orders over the phone cheaply.
I decided IVR may be a good way to go since I probably wouldnt have to worry to much about busy signals compared to hiring a call center, because if this worked out well I may get hundreds of calls at one time, and as far as im concerned a busy signal = lost customer.
Problem is, as always with business adventures, you cant garauntee your success. I’ve got in contact with some IVR companies, and their sales pitches were great untill they told me that if I wanted their service with credit card verification, the setup fee was $6,000+, and then I would have to tack on a minimum of $500 worth of minutes a month.
So im desperately looking for alternatives, and being the open source fan that I am I remembered about asterisk.
From what I read it can take orders, but is it able to send the info off to some kind of third party for verification and fraud protection? how would this be done? And is the way customer information is stored in the database customizable? I would like to be able to generate lists that the usps label printer likes to make my life easy (formatting thousands of names would be a pain).
I dont even know if I should discuss hardware/bandwidth requirements yet lol.
Any advice appreciated, even if someone knows a good ivr company that isnt insane on cost feel free to PM me about it, but I need to keep my possible investment risk to a minimum.