Well you can give “False” numbers for very legit reasons. You may
be a calling center in india, but all callerID info may say texas
Good afternoon, danursuline.
Sorry, bad example. If a vendor or manufacturer makes a practice of outsourcing its tech support to India, I want to (and am entitled to) know about it.
Around here we make a lot of purchasing decisions that are partially based on things like that. In any case, companies aren’t entitled to try to fool us into thinking they’re providing American jobs for American citizens or legal residents in Texas.
Responding to puckett_jw’s notes:
- A call center that needs to place a call on behalf of a
client, by changing the name/number to let the customer
know that the call is from the client
I think that 99.9999 percent of the reasons for doing that are as indicated above… either the client is outsourcing its call center work to India and wants to try to fool its customers into thinking it’s not doing that, or it’s trying to spoof caller ID as a means of hiding from telemarketing laws and Do Not Call lists.
If companies are going to send American jobs overseas, at least they need to be open and above-board and honest about it.
As for telemarketers, I don’t want them to be able to hide their violations of federal law … let them turn off their caller IDs if they don’t have the courage to show who they really are, and my phone system will make its appropriate response to incoming calls that don’t have caller ID information.
- We want to patch calls out to external numbers when we
are not in the office, and I would like to prepend a letter or
two to the name before patching to my house, so that I
know that the call is routing through the office
Uhhh … yeah, I suppose … seems like a bit of a stretch and my guess is that a tiny fraction of 1 percent of all of the caller ID spoofing that goes on is for reasons like that.
Now, having taken this thread in a completely off-topic direction, I will apologize for doing that and am happy to make this my last post on this topic unless anyone asks me direct questions that need responses.