Setting Outbound Call Center

Asterisk Asterisk Support
1

Hello to all the forum members and thanks a lot to all the developers and contributors of Asterisk for developing such a beautiful open source application.

I am newbie to Asterisk so i need some help from the experts. I want to setup an Outbound Call center of 5 seater.

I want asterisk server to run on the following configuration

  1. Processor - Intel i5
  2. Motherboard - Intel DH55TC
  3. RAM - 4 GB
  4. HDD - Segate Barracuda 1TB

is the configuration is enough for my setup. Do i need any extra hardware or software for my setup other than the internet connection. The client machine will connect to the server. Can i run the [b]GoAutoDial/b which is a complete package for call center on this setup.

For calling i have to buy only SIP account from VOIP provider? Is there any other way to do so? And if i buy an account from the VOIP provider how many SIP channels i have to buy? And what is the concept of SIP channels (i have seen it in the Skype Connect)? Is there any provider who provide unlimited SIP channels so that i can use according to my wish?

Is there any company which can provide less call rates than Skype and provide good VOIP quality? I have seen Localphone (http://www.localphone.com/) it provide much cheaper call rates than Skype but the site does not provide the number of SIP channels that they will provide for the VOIP and i don’t know the quality of service they provide.

Thanks to all in advance for helping.

2

Don’t know the application you want to use, but it uses vickidial which is probably the most commonly used.
You servers are fine, actually overkill for only 5 users I think. Don’t know what the reporting is like on what you want to use, but something you need to consider. I used Queuemetrics, works well.
VOIP provider should be able to supply a trunk with unlimited channels rather than individual SIP channels

Rudi

3

Thanks a lot rudio for the help.

Goautodial is the recent version of Vicidial. Your suggestion to Queuemetrics is excellent I have seen the application but is there any open source application that fulfills the functionality of Queuemetrics, as it is a professional version.

4

Is there no one in this forum to answer my query? Please help. I am really in need.
Thank you.