I have two asterisk servers;
Server A & Server B.
I created SIP between the two servers(Virtual trunk).
Server A is connected to the E1 from the provider.
Server B is the one call arrives and the agents picked up the calls.
The issue is holding me is:
my queues.conf, I have Ringall Strategy.
forexample: I have 20 agents, when call arrives to the softphone,It will ring all the agents, may be 1 agents will answered, but all the other agents it will be no sound and it will not disconnect automatically since call is answered somewhere else. Unless manually disconnect .
If we are talking SIP, the response that indicates answered elsewhere is a SIP final response and WILL disconnect the call from the phone. If the phone is not disconnecting, but is displaying “answered elsewhere”, that is a problem with the phone.