Remove Prefix before dialling number

Asterisk Asterisk Support
1

Hi,

I am new to asterisk, and am having some trouble with some calls.

I am sending calls with prefix 10 before the dialling number, however when the customer is receiving the number they are receiving it as 39140439#10. I have no idea where the 39140439# is coming from.

Can anyone help, and let me know how I can change this? I have not set this is the GUI anywhere.

Thank you in advance.

2

Howdy,

Asterisk doesn’t have a GUI, so if you’re using a GUI, you should probably take your question to whomever is responsible for the GUI, sorry.

Cheers

3

Have you tried prefix 11 instead of 10?

I’ve no idea what that will do. But it might be fun to watch. :laughing:

If you can get through the GUI to the command line of Asterisk, then try “core set verbose 3” and then make a test call.