Queues for some reason forget to forward calls to members

Asterisk Asterisk General
#1

I’ve got a queue set up which gets between 10 and 40 calls per hour. It’s set up as an RRMEMORY type queue with configuration as such:

[5981]
fullname = NAME
strategy = rrmemory
timeout = 30
wrapuptime = 10
autofill = yes
autopause = yes
maxlen =
joinempty = yes
leavewhenempty = no
reportholdtime = no
musicclass = default
announce-frequency = 120
announce-holdtime = yes
periodic-announce-frequency=90
periodic-announce = internetnooutage

I have not tried setting autopause to no yet, but I am trying that now, so we’ll see what happens there. There are between 1 and 3 members logged in to the queue, not as agents, but using AddQueueMember:

exten => *11,1,AddQueueMember(5981|SIP/${CALLERID(num)})
exten => *11,2,Playback(agent-loginok)
exten => *11,3,Hangup
exten => *12,1,RemoveQueueMember(5981|SIP/${CALLERID(num)})
exten => *12,2,Playback(agent-loggedoff)
exten => *12,3,Hangup

It works just fine, except for about once an hour, I’ll start to get this in the CLI:

[Jul 9 08:42:15] NOTICE[17068] app_queue.c: No one is answering queue ‘5981’ (2/0/0)
[Jul 9 08:42:20] NOTICE[17068] app_queue.c: No one is answering queue ‘5981’ (2/0/0)
[Jul 9 08:42:26] NOTICE[17068] app_queue.c: No one is answering queue ‘5981’ (2/0/0)
[Jul 9 08:42:31] NOTICE[17068] app_queue.c: No one is answering queue ‘5981’ (2/0/0)

Over and over and over again until an agent rejoins.

So, my question is has anyone seen this before, or does anyone have a solution for this? It’s the one problem I’m having after a very successful rollover on Friday.

Any help would be appreciated!

#2

I’ve a customer with a little call center who uses queues and I see this messages only when all the agents in a queue are busy but as soon as an agent becomes free he’s able to get the next incoming call.

Bye.

#3

Indeed.

That’s how it usually works, however, about once an hour, it stops working and I get the message. Hence my problem, and hence the reason for this post.

#4

What does show queue 5981 say?

#5

queue show 5981 give me:

5981 has 1 calls (max unlimited) in ‘rrmemory’ strategy (1s holdtime), W:0, C:4, A:0, SL:0.0% within 0s
Members:
SIP/5062 (dynamic) (In use) has taken 3 calls (last was 199 secs ago)
SIP/5030 (dynamic) (paused) (Invalid) has taken no calls yet
Callers:
1. Zap/2-1 (wait: 1:20, prio: 0)

Which is interesting, as we don’t have a SIP/5030 anymore. Perhaps that’s the root of the problem. I’ll remove that user and see what happens. Thanks.