Hi, i got a problem - only one telephone is ringing while a 10 agents are availiable and 10 calls are waiting in queue. Strategy rrmemory and xrrmemory. The next call is routed to agent only if the first call is answered. What i did wrong? Please help me.
Hi have you set
autofill = yes ?
; AutoFill Behavior
; The old/current behavior of the queue has a serial type behavior
; in that the queue will make all waiting callers wait in the queue
; even if there is more than one available member ready to take
; calls until the head caller is connected with the member they
; were trying to get to. The next waiting caller in line then
; becomes the head caller, and they are then connected with the
; next available member and all available members and waiting callers
; waits while this happens. The new behavior, enabled by setting
; autofill=yes makes sure that when the waiting callers are connecting
; with available members in a parallel fashion until there are
; no more available members or no more waiting callers. This is
; probably more along the lines of how a queue should work and
; in most cases, you will want to enable this behavior. If you
; do not specify or comment out this option, it will default to no
; to keep backward compatibility with the old behavior.
;
Ian
in which conf file?
ok queues.conf but i got conf files in sql and change in queues.conf doesnt work i ithink. Any ideas?
Hi the problem is what I have posted. Is it set that way with autofill=yes ? as if it isnt queues will work as you describe.
Ian
[quote=“ianplain”]Hi the problem is what I have posted. Is it set that way with autofill=yes ? as if it isnt queues will work as you describe.
Ian[/quote]
its set like you said, but it doesnt work…
[quote=“kriss666”][quote=“ianplain”]Hi the problem is what I have posted. Is it set that way with autofill=yes ? as if it isnt queues will work as you describe.
Ian[/quote]
its set like you said, but it doesnt work…[/quote]
bugs.digium.com/view.php?id=12445
bugs.digium.com/file_download.ph … 5&type=bug
hmm
[quote=“kriss666”][quote=“kriss666”][quote=“ianplain”]Hi the problem is what I have posted. Is it set that way with autofill=yes ? as if it isnt queues will work as you describe.
Ian[/quote]
its set like you said, but it doesnt work…[/quote]
bugs.digium.com/view.php?id=12445
bugs.digium.com/file_download.ph … 5&type=bug
hmm[/quote]
It works propely on 1.4.20!!!