Queue wrapuptime not working?

Asterisk Asterisk Support
1

The wrapuptime for my queue is not working even though it is set in queues.conf. I have a static agent queue setup using agentcallbacklogin.

Any Ideas?

queues.conf
[670002]
fullname = CSEVENTQ2
strategy = rrmemory
timeout = 11
wrapuptime = 60
autofill = yes
autopause = yes
ringinuse = no
joinempty = strict
leavewhenempty = yes
reportholdtime = no
maxlen = 0
musicclass = default
member = Agent/2214
member = Agent/2221
member = Agent/2226
member = Agent/2213
member = Agent/2229
member = Agent/2225
member = Agent/2218
member = Agent/2228
member = Agent/2208
member = Agent/2224
context = QueueExit
periodic-announce = InQueue
periodic-announce-frequency = 40

extensions.conf
[CSEvent]
exten = 330,1,Answer
exten = 330,2,GotoIfTime(0:00-8:30|sat||?default,3670,1)
exten = 330,3,GotoIfTime(17:30-23:59|sat||?default,3670,1)
exten = 330,4,GotoIfTime(21:00-23:59|fri||?default,3670,1)
exten = 330,5,GotoIfTime(0:00-8:30|sun||?default,3670,1)
exten = 330,6,GotoIfTime(17:30-21:00|sun||?default,3670,1)
exten = 330,7,Set(CALLERID(name)=CS Event Queue)
exten = 330,8,Background(record/PleaseWait3final)
exten = 330,9,Queue(670001|t|||60)
exten = 330,10,Queue(670002|t|||300)
exten = 330,11,Queue(670003|t|||60)
exten = 330,12,Queue(670004|t|||60)
exten = 330,13,Goto(CSEvent|330|9)

2

Strangely, I have a test queue in which wrap up time is working with exactly the same options in queues.conf. My reps are starting to get pissed at me!

3

Im assuming wrap up time is in seconds? at least in queue.conf but in agents.conf it says ms? I am going to try and set it in agents.conf and see what happens…

4

I’ve the same issue, which version of asterisk did you use?